If your lawyer or other principal contact at this firm is unable to resolve the issue to your satisfaction or even if you just feel awkward about raising your concerns with that person, then you can make a formal complaint by contacting our complaints officer:

Richard James, Broomhead & Saul solicitors, 10 Hammet Street, Taunton, TA1 1RZ

richard.james@broomhead-saul.co.uk

Phone: 01823 288121

Timescale

  • We will acknowledge your formal complaint within 2 working days.
  • We will then investigate your complaint.
  • We will aim to report back to you within 4 weeks of our acknowledgement.  If we anticipate that this will take longer then we will notify you as soon as possible within this period, indicating an alternative timescale.

If you remain dissatisfied then you can either contact the Legal Ombudsman or the Solicitors Regulation Authority. See under ‘What to do if we cannot resolve your complaint’.